📱 What devices and browsers are supported?

• CLS Portal is fully responsive and supports modern smartphones, tablets, laptops, and desktop computers running current versions of Chrome, Firefox, Edge, and Safari.

🎧 What settings or hardware are required for the best experience?

• For the best e-learning experience, ensure cookies are enabled, pop-up blockers are disabled (courses may open in a new tab or window), speakers or headphones are connected, and you have a stable internet connection.

🌐 What environments or network setups could hinder platform performance?

• Performance may be reduced or blocked if you are accessing the portal through a VPN, Citrix environment, unsupported legacy browser, internet proxy, or strict company/institutional firewall.

🔐 Why can't I log in to the portal?

• Usernames and passwords are case-sensitive. For best results, copy and paste your credentials into the required fields.

📧 Why have I not received the verification code email?

• The email from onlinesupport@situational.com may have been filtered into your spam or junk folder. If it is not there, please contact onlinesupport@situational.com for assistance.

🔢 Why is the verification code not working?

• Verification codes are case-sensitive. Copy and paste your code for best results. If you still receive an error, contact onlinesupport@situational.com for assistance.

🚀 Why is my course not launching?

• Courses frequently open in a new pop-up window or browser tab. Ensure your browser's pop-up blocker is disabled for this site. If the course still does not launch, contact onlinesupport@situational.com for assistance.